![]() Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report. 12,349 New member 05-20-2020 04:55 PM Product: HP Color LaserJet MFP M479fdw Operating System: Microsoft Windows 10 (64-bit) Uninstalled the HP Smart App because the app was showing the printer offline, when the printer is not offline. Check the wireless settings to make sure the signal is turned on. Restart the printer: Restarting the printer can clear possible error conditions and restore the Wi-Fi connection.Ĭheck the printer Wi-Fi signal: If your printer has a light next to a Wireless icon or button, make sure the light is on. Sometimes the printer status might display Offline when it is actually ready. Printer is off or in sleep mode: Touch the printer touchscreen or press the Power button to wake the printer and put it inĪ ready state. Or intermittent, restart the router by disconnecting the power cord, wait 15 seconds, and then reconnect it. Try opening a website to see if the internet connection is working properly. Check the network connection: Move the printer and computer or mobile device closer to the WI-Fi router, and then check if
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